Frequently Asked Questions
Do you have sizing information?
We have added a size chart to help you determine your size when ordering from SaltLife.com. Because sizing and cut will vary between fabrications and styles please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone.
Which credit cards do you accept?
SaltLife.com accepts the following credit cards: Visa, Master Card, American Express, and Discover.
I received an error when placing my order, what do I do?
First, make a note of the error code displayed to you. Then, check that the billing address entered matches exactly what your bank has on record as your address. If you still have trouble, it is possible that your bank has placed a hold on the purchase until you verify that your purchase was intentional. Contact your bank. If you have any other questions at all, please contact customer support and reference the error code you saw at checkout. We are happy to help!
Do I have to pay sales tax?
Sales tax is charged as required by law.
What if an item I ordered is not available?
Salt Life makes every effort to keep adequate stock of items listed on our site, but sometimes we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
Can I make changes to my order?
In order for our customers to receive their product in the shortest time possible, we process orders as soon as they are received. Therefore, we are unable to cancel, change, combine shipping or add items to an order once it has processed.
Do you offer rain checks for sale items?
Does Salt Life offer personalization?
What is Salt Life Rewards Program?
Salt Life Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases. Learn More
Do you sell online gift cards?
SaltLife.com does not sell gift cards at this time.
How accurate is the color display?
PC Monitor Color Disclaimer: Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. The colors on your computer monitor may appear differently than the actual products due to a variety of monitor settings.
SL tees have gotten softer! How do they hold up?
Salt Life tees are the same 100% cotton quality you've always loved. Now made with quality 30-single fabric; ensuring that our tees are stronger, lighter weight, and softer - with a perfect fit. Learn More
Does Salt Life offer promo codes?
Yes, from time to time we offer promo codes. Please make sure you sign up for our email list to receive promo codes and special offers.
Where do I enter my promo code?
The promotional code box is located in the lower right hand corner of your screen on the checkout page. It may be necessary to use the scroll bar located on the right hand side of your screen to see the promotional code box.
Can I use multiple promo codes?
No, we do not allow stacking of promo codes.
Do I have to register an account to use a promo code?
Some promo codes such as Welcome and Birthday promo codes will not work until you register an account with SaltLife.com. You must be logged into your account to use these codes when placing an order.
Can I use my promo code for an order I placed previously but have not received?
No, promo codes can only be used on new orders and must be entered when the order is placed online.
I placed an order online and need to add/or remove an item, is this possible?
You cannot make any changes to your order once you click submit.
How do I use a promo code to purchase an item that is currently out of stock?
Sorry, at this time promo codes can only be used for in-stock merchandise.
How do I activate the Welcome and Birthday Promo Codes?
In order to activate and use your welcome or birthday promo codes you must first register and/or be logged into your Salt Life account online.
Next, use the promo code provided in the Salt Life email during the checkout process. Remember, the promo code will not be applied to your order unless you register and/or are logged into your account while shopping!
How do I enter the current contest, sweepstakes or giveaway?
SHIPPING AND HANDLING
How is my order shipped?
All orders ship via UPS Surepost ground shipping and may be delivered by the United States Postal Service to your specified address. All larger, bulky items may be shipped via UPS standard ground service. You will receive an order confirmation e-mail once your order has been transmitted. A shipping confirmation e-mail will be sent once your order has been shipped.
All orders ship via UPS Surepost ground shipping and may be delivered by the United States Postal Service to your specified address. All larger, bulky items may be shipped via UPS standard ground service. Currently, we do not offer expedited shipping.
All orders $0.00-$49.99: $5.95
All orders $50.00 and over: $0.00
How long will it take to receive my order?
We will make every effort to ship your order within 2-5 business days upon receipt, and Surepost ground shipping takes 3-5 days for delivery.
PLEASE NOTE: During the holiday season, our order processing time may increase due to shipping service delays.
Do you ship internationally?
Unfortunately we are not shipping internationally at this time.
RETURNS AND EXCHANGES
Where do I send my return or exchange?
719 Dunn Road
Fayetteville, NC 28312
When will I receive my refund?
Once the returned merchandise is received by our warehouse, your refund is submitted within 1-2 business days.
Please note that it can sometimes take several weeks for your bank to apply the refund to your account.
What about Web Specials/Closeout Items?
Sales of web specials/closeout items are final. No returns or exchanges will be permitted for such items. Web specials/closeout items are items listed in the Closeout or Web specials categories.
Optics Warranty Information (Limited Lifetime Warranty)
Congratulations on your purchase of our premium quality Salt Life sunglasses. Our sunglasses are manufactured with the latest glass and polycarbonate technology, delivering unparalleled performance and protection.
Handmade in Italy with state-of-the-art lenses by master craftsmen, Salt Life optics are 100% warranted against factory defects in workmanship and materials from the original retail purchase date. If a defect covered under this warranty is found, we will, at our option and without charge, repair your product or replace it.
In addition to the above lifetime limited warranty, we know that no matter how careful you are with your sunglasses, accidents do happen. If they become damaged we will repair or replace them, for a reasonable fee determined by us, for the life of the product.See details of the lifetime warranty.