Frequently Asked Questions

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SHOPPING ONLINE

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  • Do you have sizing information?
    We have added a size chart size chart to help you determine your size when ordering from SaltLife.com. Because sizing and cut will vary between fabrications and styles please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone.
  • Which credit cards do you accept?
    SaltLife.com accepts the following credit cards: Visa, Master Card, American Express, and Discover.
  • Do you accept PayPal?
    Yes.
  • I received an error when placing my order, what do I do?
    First, make a note of the error code displayed to you. Then, check that the billing address entered matches exactly what your bank has on record as your address. If you still have trouble, it is possible that your bank has placed a hold on the purchase until you verify that your purchase was intentional. Contact your bank. If you have any other questions at all, please contact customer support and reference the error code you saw at checkout. We are happy to help!
  • What if an item I ordered is not available?
    Salt Life makes every effort to keep adequate stock of items listed on our site, but sometimes we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
  • Can I make changes to my order?
    In order for our customers to receive their product in the shortest time possible, we process orders as soon as they are received. Therefore, we are unable to cancel, change, combine shipping or add items to an order once it has processed.
  • Do you offer rain checks for sale items?
    No.
  • Does Salt Life offer personalization?
    No.
  • What is Salt Life Rewards Program?
    Salt Life Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases. Learn More
  • Do you sell online gift cards?
    SaltLife.com does not sell gift cards at this time.
  • How accurate is the color display?
    PC Monitor Color Disclaimer: Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. The colors on your computer monitor may appear differently than the actual products due to a variety of monitor settings.
  • SL tees have gotten softer! How do they hold up?
    Salt Life tees are the same 100% cotton quality you've always loved. Now made with quality 30-single fabric; ensuring that our tees are stronger, lighter weight, and softer - with a perfect fit. Learn More
  • Salt Life Heritage
    Salt Life is an authentic and aspirational lifestyle brand that embraces those who love the ocean and everything associated with living the “Salt Life”. Founded in 2002 by four avid watermen from Jacksonville Beach, FL, the Salt Life Brand has widespread appeal with ocean enthusiasts worldwide. From fishing, diving and surfing to beach fun and sun-soaked relaxation, the Salt life brand says, “I Live the Salt Life”.
  • Salt Life Sunglasses
    For the person who spends their time in, on or around water, Salt Life Sunglasses are the premium sport brand that performs the best because their lens technology and frame designs meet the highest standards as set by the most demanding watermen adventurers. See colors as they really with Salt Life’s True Color Recognition lenses.
  • Salt Sunglasses Prescription Sunglasses
    You demand the best from your Salt Life Sunglasses, so if you need a prescription in your sunglasses you don’t want to miss that billfish that is swimming off your stern. That is why we have teamed up with SportRx. They are committed to helping you achieve the True Color Recognition standard you would get with our non-Rx Salt Life Sunglasses. SportRx has sport opticians who can help guide you to the perfect pair of Salt Life Rx Sunglasses. For more information, please visit https://www.saltliferxglasses.com/shopby

KLARNA

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  • How does Shop Now. Pay Later. work?
    Shop Now. Pay Later. is the new favorite way to pay! This option spreads the cost of your purchase over four easy payments. Make your first payment at checkout; the rest are automatically collected every other week from the debit or credit card you sign up with. The total amount collected from you will be equivalent to the total purchase if paid on time. This option is available on orders of $10 or more.
  • What is Klarna?
    Klarna is the global payment solutions provider that supplies the Shop Now. Pay Later. option at checkout for the smoothest online shopping experience with Salt Life. Learn more
  • Are there requirements to use Klarna?
    Yes, you will need:
    A US-issued debit or credit card
    To be 18+ years old
    A US billing address
    An SMS-capable phone number
  • Will using Klarna affect my credit score?
    Klarna will not affect your credit score when you choose your new favorite way to pay. Please note: When you select Shop Now. Pay Later., a soft credit check may be run. This won’t affect your credit score, and it won’t show up as a hard inquiry on your credit report.
  • When will my first payment be charged?
    Once your order is confirmed, the first payment will be collected from your account. Please note: Your financial institution may place a hold on your account for the first payment once you complete your order until it is confirmed.
  • How can I return Klarna Orders
    You can return your merchandise purchased with Klarna online. If the order is returned via mail, you will be credited by Klarna through your original method of payment for any payment(s) already made. Future payments will be adjusted accordingly.
  • Can I pay off my purchase early?
    You can pay off your balance early through the ‘Pay’ tab in the Klarna app.
  • Can I split my purchase between Klarna and another form of payment?
    No, at this time purchases can’t be split.
  • What happens if my payment to Klarna is late?
    You may be charged a fee of up to $7 from Klarna if an automatic payment can’t be collected. See terms
  • Still have questions?
    You can find more information here.

PROMO CODES

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  • Does Salt Life offer promo codes?
    Yes, from time to time we offer promo codes. Please make sure you sign up for our email list to receive promo codes and special offers.
    Please Note* Codes for Free Shipping will discount shipping cost to $0.00 only after you enter your shipping address during the checkout process.
  • Where do I enter my promo code?
    The promotional code box is located in the upper right hand corner of your screen in the order summary section. It may be necessary to use the scroll bar located on the right hand side of your screen to see the promotional code box.
    Please Note* Codes for Free Shipping will discount shipping cost to $0.00 only after you enter your shipping address during the checkout process.

    Promo Code Order Summary Promo Code Order Summary Box
  • Can I use multiple promo codes?
    No, we do not allow stacking of promo codes.
  • Do I have to register an account to use a promo code?
    No, you do not have to register an account with us to use a promo code on the site.
  • Can I use my promo code for an order I placed previously but have not received?
    No, promo codes can only be used on new orders and must be entered when the order is placed online.
  • I placed an order online and need to add/or remove an item, is this possible?
    You cannot make any changes to your order once you click submit.
  • How do I use a promo code to purchase an item that is currently out of stock?
    Sorry, at this time promo codes can only be used for in-stock merchandise.
  • How do I enter the current contest, sweepstakes or giveaway?
    Entry forms for current promotions and giveaways are always accessible from our homepage. Check back regularly to discover new giveaways! Please see official rules for our current promotion.

SHIPPING AND HANDLING

EXPAND

  • How is my order shipped?
    We offer UPS Ground, 3 Day Select, 2nd Day Air and Next Day Air. All APO, FPO, Puerto Rico and Guam deliveries ship via USPS and PO Box deliveries ship via Surepost. You will receive an order confirmation e-mail once your order has been transmitted. A shipping confirmation e-mail will be sent once your order has been shipped.
  • Shipping Options/Rates:
    Method Estimated Delivery Time Price
    Ground for orders over $50 2-6 business days Free!
    Standard Ground 2-6 business days $5.95
    3 Day Select 3 business days $10.00
    2nd Day Air 2 business days $20.00
    Next Day Air 1 business day $30.00
    Estimated Delivery Time
    Orders $50+ (Free) 2-6 business days
    Ground ($5.95) 2-6 business days
    3 Day Select ($10) 3 business days
    2nd Day Air ($20) 2 business days
    Next Day Air ($30) 1 business day

    Orders placed on SaltLife.com can only be shipped to the continental U.S., Alaska, Hawaii and US territories.

    Please allow up to 3 business days to prepare your order for shipment. A business day is Monday - Friday (excluding holidays).

    Expedited Shipping: Order cutoff is noon EST on business days for expedited shipping. All expedited orders after noon EST may not ship same day. Orders placed over the weekend will be processed on the next business day.

    Free Shipping on orders over $50: Orders over $50 ship free to continental U.S, Alaska, Hawaii, Puerto Rico and Guam. UPS picks up your package at our distribution center and delivers it to your local post office for final delivery to your mailbox or door by USPS. Delivery can be expected Monday through Saturday. Please Note* Shipping will be discounted to $0.00 only after you enter your shipping address during the checkout process.

    Standard Ground and PO Box Deliveries: These methods combine the efficiency of UPS with the convenience of USPS. UPS picks up your package at our distribution center and delivers it to your local post office for final delivery to your mailbox or door by USPS. Delivery can be expected Monday through Saturday.

    APO & FPO Deliveries: Orders to these address types will ship via USPS - please allow an extra 1-2 days for final delivery.

  • How long will it take to receive my order?
    For ground shipping service we will make every effort to ship your order within 2-3 business days upon receipt. Our standard ground shipping takes 1-5 days for delivery.

    PLEASE NOTE: During the holiday season, our order processing time may increase due to shipping service delays.

    *Please allow an additional 1-2 days for orders shipping to Hawaii, Puerto Rico, and Guam.*

  • Do you ship internationally?
    Unfortunately we are not shipping internationally at this time.

RETURNS AND EXCHANGES

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  • Where do I send my return or exchange?
    Salt Life
    Returns Department
    719 Dunn Road
    Fayetteville, NC 28312

    If you submit your return request online you will receive an email with instructions on where to send your returns. The 'pending' status will change once we receive your items and the refund process has been completed.

  • When will I receive my refund?
    Once the returned merchandise is received by our warehouse, your refund is submitted within 1-2 business days. Please note that it can sometimes take several weeks for your bank to apply the refund to your account.
  • What about Web Specials/Closeout Items?
    Sales of web specials/closeout items are final. No returns or exchanges will be permitted for such items. Web specials/closeout items are items listed in the Closeout or Web specials categories.
  • Optics Warranty Information (Limited Lifetime Warranty)
    Congratulations on your purchase of our premium quality Salt Life sunglasses. Our sunglasses are manufactured with the latest glass and polycarbonate technology, delivering unparalleled performance and protection.
    Handmade in Italy with state-of-the-art lenses by master craftsmen, Salt Life optics are 100% warranted against factory defects in workmanship and materials from the original retail purchase date. If a defect covered under this warranty is found, we will, at our option and without charge, repair your product or replace it.
    In addition to the above lifetime limited warranty, we know that no matter how careful you are with your sunglasses, accidents do happen. If they become damaged we will repair or replace them, for a reasonable fee determined by us, for the life of the product.

Shopping Online

Do you have sizing information?
We have added a size chart size chart to help you determine your size when ordering from SaltLife.com. Because sizing and cut will vary between fabrications and styles please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone.

Which credit cards do you accept?
SaltLife.com accepts the following credit cards: Visa, Master Card, American Express, and Discover.

Do you accept PayPal?
Yes.

I received an error when placing my order, what do I do?
First, make a note of the error code displayed to you. Then, check that the billing address entered matches exactly what your bank has on record as your address. If you still have trouble, it is possible that your bank has placed a hold on the purchase until you verify that your purchase was intentional. Contact your bank. If you have any other questions at all, please contact customer support and reference the error code you saw at checkout. We are happy to help!

What if an item I ordered is not available?
Salt Life makes every effort to keep adequate stock of items listed on our site, but sometimes we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Can I make changes to my order?
In order for our customers to receive their product in the shortest time possible, we process orders as soon as they are received. Therefore, we are unable to cancel, change, combine shipping or add items to an order once it has processed.

Do you offer rain checks for sale items?
No.

Does Salt Life offer personalization?
No.

What is Salt Life Rewards Program?
Salt Life Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases. Learn More

Do you sell online gift cards?
SaltLife.com does not sell gift cards at this time.

How accurate is the color display?
PC Monitor Color Disclaimer: Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. The colors on your computer monitor may appear differently than the actual products due to a variety of monitor settings.

SL tees have gotten softer! How do they hold up?
Salt Life tees are the same 100% cotton quality you've always loved. Now made with quality 30-single fabric; ensuring that our tees are stronger, lighter weight, and softer - with a perfect fit. Learn More

Salt Life Heritage
Salt Life is an authentic and aspirational lifestyle brand that embraces those who love the ocean and everything associated with living the “Salt Life”. Founded in 2002 by four avid watermen from Jacksonville Beach, FL, the Salt Life Brand has widespread appeal with ocean enthusiasts worldwide. From fishing, diving and surfing to beach fun and sun-soaked relaxation, the Salt life brand says, “I Live the Salt Life”.

Salt Life Sunglasses
For the person who spends their time in, on or around water, Salt Life Sunglasses are the premium sport brand that performs the best because their lens technology and frame designs meet the highest standards as set by the most demanding watermen adventurers. See colors as they really with Salt Life’s True Color Recognition lenses.

Salt Sunglasses Prescription Sunglasses
You demand the best from your Salt Life Sunglasses, so if you need a prescription in your sunglasses you don’t want to miss that billfish that is swimming off your stern. That is why we have teamed up with SportRx. They are committed to helping you achieve the True Color Recognition standard you would get with our non-Rx Salt Life Sunglasses. SportRx has sport opticians who can help guide you to the perfect pair of Salt Life Rx Sunglasses. For more information, please visit https://www.saltliferxglasses.com/shopby

Klarna

How does Shop Now. Pay Later. work?
Shop Now. Pay Later. is the new favorite way to pay! This option spreads the cost of your purchase over four easy payments. Make your first payment at checkout; the rest are automatically collected every other week from the debit or credit card you sign up with. The total amount collected from you will be equivalent to the total purchase if paid on time. This option is available on orders of $10 or more.

What is Klarna?
Klarna is the global payment solutions provider that supplies the Shop Now. Pay Later. option at checkout for the smoothest online shopping experience with Salt Life. Learn more

Are there requirements to use Klarna?
Yes, you will need: A US-issued debit or credit card To be 18+ years old A US billing address An SMS-capable phone number

Will using Klarna affect my credit score?
Klarna will not affect your credit score when you choose your new favorite way to pay. Please note: When you select Shop Now. Pay Later., a soft credit check may be run. This won’t affect your credit score, and it won’t show up as a hard inquiry on your credit report.

When will my first payment be charged?
Once your order is confirmed, the first payment will be collected from your account. Please note: Your financial institution may place a hold on your account for the first payment once you complete your order until it is confirmed.

How can I return Klarna Orders
You can return your merchandise purchased with Klarna online. If the order is returned via mail, you will be credited by Klarna through your original method of payment for any payment(s) already made. Future payments will be adjusted accordingly.

Can I pay off my purchase early?
You can pay off your balance early through the ‘Pay’ tab in the Klarna app.

Can I split my purchase between Klarna and another form of payment?
No, at this time purchases can’t be split.

What happens if my payment to Klarna is late?
You may be charged a fee of up to $7 from Klarna if an automatic payment can’t be collected. See terms

Still have questions?
You can find more information here.

Promo Codes

Does Salt Life offer promo codes?
Yes, from time to time we offer promo codes. Please make sure you sign up for our email list to receive promo codes and special offers.
Please Note* Codes for Free Shipping will discount shipping cost to $0.00 only after you enter your shipping address during the checkout process.

Where do I enter my promo code?
The promotional code box is located in the upper right hand corner of your screen in the order summary section. It may be necessary to use the scroll bar located on the right hand side of your screen to see the promotional code box.
Please Note* Codes for Free Shipping will discount shipping cost to $0.00 only after you enter your shipping address during the checkout process.

Can I use multiple promo codes?
No, we do not allow stacking of promo codes.

Do I have to register an account to use a promo code?
No, you do not have to register an account with us to use a promo code on the site.

Can I use my promo code for an order I placed previously but have not received?
No, promo codes can only be used on new orders and must be entered when the order is placed online.

I placed an order online and need to add/or remove an item, is this possible?
You cannot make any changes to your order once you click submit.

How do I use a promo code to purchase an item that is currently out of stock?
Sorry, at this time promo codes can only be used for in-stock merchandise.

How do I enter the current contest, sweepstakes or giveaway?
Entry forms for current promotions and giveaways are always accessible from our homepage. Check back regularly to discover new giveaways! Please see official rules for our current promotion.

Shipping and Handling

How is my order shipped?
We offer UPS Ground, 3 Day Select, 2nd Day Air and Next Day Air. All APO, FPO, Puerto Rico and Guam deliveries ship via USPS and PO Box deliveries ship via Surepost. You will receive an order confirmation e-mail once your order has been transmitted. A shipping confirmation e-mail will be sent once your order has been shipped. Shipping Options/Rates:

Method Estimated Delivery Time Price
Ground for orders over $50 2 - 6 business days Free!
Standard Ground 2 - 6 business days $5.95
3 Day Select 3 business days $10.00
2nd Day Air 2 business days $20.00
Next Day Air 1 business day $30.00

Orders placed on SaltLife.com can only be shipped to the continental U.S., Alaska, Hawaii and US territories.
Please allow up to 3 business days to prepare your order for shipment. A business day is Monday - Friday (excluding holidays).

Expedited Shipping: Order cutoff is noon EST on business days for expedited shipping. All expedited orders after noon EST may not ship same day. Orders placed over the weekend will be processed on the next business day.

Free Shipping on orders over $50: Orders over $50 ship free to continental U.S, Alaska, Hawaii, Puerto Rico and Guam. UPS picks up your package at our distribution center and delivers it to your local post office for final delivery to your mailbox or door by USPS. Delivery can be expected Monday through Saturday. Please Note* Shipping will be discounted to $0.00 only after you enter your shipping address during the checkout process.

Standard Ground and PO Box Deliveries: These methods combine the efficiency of UPS with the convenience of USPS. UPS picks up your package at our distribution center and delivers it to your local post office for final delivery to your mailbox or door by USPS. Delivery can be expected Monday through Saturday.

APO & FPO Deliveries: Orders to these address types will ship via USPS - please allow an extra 1-2 days for final delivery.

How long will it take to receive my order?
For ground shipping service we will make every effort to ship your order within 2-3 business days upon receipt. Our standard ground shipping takes 1-5 days for delivery.
PLEASE NOTE: During the holiday season, our order processing time may increase due to shipping service delays.

*Please allow an additional 1-2 days for orders shipping to Hawaii, Puerto Rico, and Guam.*

Do you ship internationally?
Unfortunately we are not shipping internationally at this time.

Returns and Exchanges

Where do I send my return or exchange?
Salt Life
Returns Department
719 Dunn Road
Fayetteville, NC 28312
If you submit your return request online you will receive an email with instructions on where to send your returns. The 'pending' status will change once we receive your items and the refund process has been completed.

When will I receive my refund?
Once the returned merchandise is received by our warehouse, your refund is submitted within 1-2 business days. Please note that it can sometimes take several weeks for your bank to apply the refund to your account.

What about Web Specials/Closeout Items?
Sales of web specials/closeout items are final. No returns or exchanges will be permitted for such items. Web specials/closeout items are items listed in the Closeout or Web specials categories.

Optics Warranty Information (Limited Lifetime Warranty)
Congratulations on your purchase of our premium quality Salt Life sunglasses. Our sunglasses are manufactured with the latest glass and polycarbonate technology, delivering unparalleled performance and protection.
Handmade in Italy with state-of-the-art lenses by master craftsmen, Salt Life optics are 100% warranted against factory defects in workmanship and materials from the original retail purchase date. If a defect covered under this warranty is found, we will, at our option and without charge, repair your product or replace it.
In addition to the above lifetime limited warranty, we know that no matter how careful you are with your sunglasses, accidents do happen. If they become damaged we will repair or replace them, for a reasonable fee determined by us, for the life of the product.

Customer Service

Where do I send my return or exchange?
Salt Life
Returns Department
719 Dunn Road
Fayetteville, NC 28312
If you submit your return request online you will receive an email with instructions on where to send your returns. The 'pending' status will change once we receive your items and the refund process has been completed.

When will I receive my refund?
Once the returned merchandise is received by our warehouse, your refund is submitted within 1-2 business days. Please note that it can sometimes take several weeks for your bank to apply the refund to your account.

What about Web Specials/Closeout Items?
Sales of web specials/closeout items are final. No returns or exchanges will be permitted for such items. Web specials/closeout items are items listed in the Closeout or Web specials categories.

Optics Warranty Information (Limited Lifetime Warranty)
Congratulations on your purchase of our premium quality Salt Life sunglasses. Our sunglasses are manufactured with the latest glass and polycarbonate technology, delivering unparalleled performance and protection.
Handmade in Italy with state-of-the-art lenses by master craftsmen, Salt Life optics are 100% warranted against factory defects in workmanship and materials from the original retail purchase date. If a defect covered under this warranty is found, we will, at our option and without charge, repair your product or replace it.
In addition to the above lifetime limited warranty, we know that no matter how careful you are with your sunglasses, accidents do happen. If they become damaged we will repair or replace them, for a reasonable fee determined by us, for the life of the product.

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