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Shopping online:

• Do you have sizing information?
  
  
  We have added a size chart to help you determine your size when ordering from SaltLife.com. Because sizing and cut will vary between fabrications and styles please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone.
  
  
• Which credit cards do you accept?
  
  
  SaltLife.com accepts the following credit cards: Visa, Master Card, American Express, and Discover.
  
  
• Do I have to pay sales tax?
  
  
  Currently, only Alabama and Florida residents are required to pay sales tax.
  
  
• What if an item I ordered is not available?
  
  
  Salt Life makes every effort to keep adequate stock of items listed on our site, but sometimes we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
  
  
• Can I place an order over the phone?
  
  
  Certainly! Please call our toll-free number at 1-888-516-0427.
  
  
• Can I make changes to my order?
  
  
  In order for our customers to receive their product in the shortest time possible, we process orders as soon as they are received. Therefore, we are unable to cancel, change, combine shipping or add items to an order once it has processed.
  
  
• Do you offer rain checks for sale items?
  
  
  No.
  
  
• Does Salt Life offer personalization?
  
  
  No, we do not offer any personalization on any of our merchandise.
  
  

Promo Codes:

• Does Salt Life offer promo codes?
  
  
  Yes, from time to time we offer promo codes. Please make sure you sign up for our email list to receive promo codes and special offers.
  
  
• Where do I enter my promo code?
  
  
  The promotional code box is located in the lower right hand corner of your screen on the checkout page. It may be necessary to use the scroll bar located on the right hand side of your screen to see the promotional code box.
  
  
• Can I use multiple promo codes?
  
  
  No, we do not allow stacking of promo codes.
  
  
• Can I use my promo code for an order I placed previously but have not received?
  
  
  No, promo codes can only be used on new orders and must be entered when the order is placed online.
  
  
• I placed an order online and need to add/or remove an item, is this possible?
  
  
  You cannot make any changes to your order once you click submit.
  
  
• How do I use a promo code to purchase an item that is currently out of stock?
  
  
  Sorry, at this time promo codes can only be used for in-stock merchandise.
  
  

Shipping and Handling:

• How is my order shipped?
  
  
  All orders are shipped via UPS. We do not ship to PO Boxes. You will receive an order confirmation e-mail once your order has been transmitted. A shipping confirmation e-mail will be sent once your order has been shipped.
  
  
• How much does shipping cost?
  
  
• How long will it take to receive my order?
  
  
  We will make every effort to ship your order within 3-7 business days upon receipt, and UPS takes 3-5 days for delivery.PLEASE NOTE: During the holiday season, our order processing time may increase due to UPS backups.
  
  
• Do you ship internationally?
  
  
  Unfortunately we are not shipping internationally at this time.
  
  
• What are your shipping guidelines?
  
  
  Orders placed Monday-Friday before 1 PM PST will start processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 1 PM PST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM PST will begin processing on the following Monday. SaltLife.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
  
  

Returns and Exchanges:

• What is your return policy?
  
  
  At Salt Life, your satisfaction with our product is always guaranteed. We know it is sometimes necessary to exchange or return an item. Therefore, we want to make this process as easy as possible for you.
  
  Please follow the instructions below:
  Returns must be received back within 60 days of arrival for a refund / exchange. All merchandise must be in original condition, unworn, undamaged, unsoiled and any labels attached. Refunds and size changes are not applicable on custom embroidered goods. Please include original packing slip in return package if available. Complete the return form on the back of the packing slip.
  
  Please have the following information ready when calling for return:
  
  Invoice Date
  Invoice Number
  
  Upon agreement to accept goods for credit or exchange, your customer service representative will issue the RMA number.
  
  
• Where do I send my return or exchange?
  
  
  Salt Life
  Returns Department
  16 Downing Drive
  Phenix City, AL 36869
  
  
• What are your exchange charges?
  
  
  An item purchased as an exchange is considered a new purchase and will need to be charged prior to shipping. (The freight cost will be waived on exchange within US CONTINENT). Once the return item is received, the credit will be issued for the cost of the original item.
  
  
• What about Web Specials/Closeout Items?
  
  
  Sales of web specials/closeout items are final. No returns or exchanges will be permitted for such items. Web specials/closeout items are items listed in the Closeout or Web specials categories.

Customer Service:

• Contact Customer Service
  
  

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  For a list of dealers in your area, select your state above.